Return & Refund

Last Updated: May 2025 · OtakuWears.com

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Yo, Otaku! 👋 Every order should feel like pulling an SSR card! But if something went sideways — no worries, we've got your back like a true nakama! Here's everything you need to know about returns & refunds at OtakuWears.

How it works

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Get Order

Check items within 48 hrs of delivery

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Take Photos

Click clear pics of any issue

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DM or email with your Order ID

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Get Refund

Processed in 7–10 business days

Policy Details

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When Can You Return?

We accept returns in these cases only:

🔄 Received a wrong item (size, design, product)
💥 Item arrived damaged or defective
🧵 Manufacturing defect — broken print, stitching issue
📦 Package was tampered before delivery

⚠️ Request must be raised within 48 hrs of delivery

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When Can't You Return?

Returns are NOT accepted for:

🚿 Item has been used, washed or worn
🏷️ Tags or original packaging removed
⏰ Request raised after 48 hours of delivery
🔖 Items bought during a sale or with discount
📏 Wrong size ordered by customer
💭 Change of mind / personal preference

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Refund Process

Once return is approved:

🏦 Refund to your original payment method
📱 UPI / Bank: 3–5 business days
💳 Credit / Debit Card: 5–10 business days
🎁 May offer store credit or replacement
🚫 Shipping charges non-refundable (unless our fault)

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Return Shipping

✅ Our error? We cover shipping cost
👤 Any other reason? Customer bears shipping
📍 Always use a trackable shipping method
⚠️ OtakuWears not responsible for items lost in transit

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Exchange Policy

We currently offer exchanges only for size issues on defective items. If you need an exchange, please:

⏱️ Contact us within 48 hours of receiving your order
📦 Exchanges are subject to stock availability
💸 If requested item is out of stock, a refund will be issued instead

Get in Touch

📬 Need Help? We're Here!

📧 support@otakuwears.com 📸 @officialotakuwears 🐦 @otaku_wears

💡 Pro tip: Keep your Order ID + photos ready when reaching out — it speeds up everything!